Making Work Human: How Human-Centered Companies are Changing the Future of Work and the World by Eric Mosley & Derek Irvine

Author:Eric Mosley & Derek Irvine [Eric Mosley]
Language: eng
Format: epub
Publisher: McGraw-Hill
Published: 2020-10-05T16:00:00+00:00

What to Recognize

Anyone should be able to give awards to anyone else in an ideal recognition setup, so it’s important that everyone know what is worthy of recognition. Daily activities at work come in such a variety that the reasons for awards will vary in both qualitative and quantitative impact. The common denominator is behavior—something that can be described and qualified and adopted by people who see the award.

You might recognize something that was relatively easy to do but had a phenomenal impact on the organization, or by contrast, something that failed but took a huge effort and resulted in a lot of learning. Both are valuable. You can recognize creative solutions to everyday challenges or behavior that shows persistence in pursuit of a worthy goal like delighting a customer.

Whether peer or manager, you can recognize:

Something that people should do more. This is a quick and powerful form of positive feedback.

Something others should be doing, such as when someone breaks out of routine and makes a positive difference.

Behavior that embodies company values. For example, if “accountability” is a value, recognize someone who takes ownership of a big problem when he or she could have legitimately stepped aside.

Extra, discretionary effort is a good sign that recognition is appropriate. Examples: Someone stays through a weekend to ensure success on a late project, or a manager goes hands-on with a task “beneath a manager’s status” because an employee was sick.

Did a customer, vendor, or business partner notice extra effort on someone’s part? Call it out to everyone with recognition.

Showing humanity without thought of reward should occasionally be rewarded. Someone just takes it on to clear out the ancient files clogging that unused office, getting them shredded and shipped out. Someone offers to take a job candidate to lunch when the interviewers ran late. A person organizes meals to be delivered to a sick colleague. Thank them. Your humans will notice.

Managers: Did an employee make your life easier? The employee might have given you small favors of time or attention or taken over a routine task when you were extra busy. A small consideration like this deserves a small award. Volunteering to give you a big hand with a project deserves a more substantial shout-out.

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